Your game is not working for technical reasons. We're here to help you.

If you have a "disk not recognized" error, please check first that the disk is in the drive, reboot your computer, and restart the game. If the problem continues, insert the game CD or DVD-Rom into another available drive of your computer and restart the game.

In general, if the game won't launch without further explanation or if you encounter graphic or sound problems while playing:
1. Check that your computer requirements are compatible with those recommended by the game.
2. Check the DirectX version. If it isn't version 9 or higher, you can install a newer one from the game CD or from the Microsoft© website.
3. Ensure that the graphic and sounds drivers are up to date. Generally, an update older than 6 months is no longer current.

To verify your system information, you can create a DxDiag.

What is a Dxdiag? DxDiag is a diagnostic tool that provides all the technical information regarding your computer (such as the name of your graphic card, the space available on your hard drive, and the version of the OS). No confidential information is collected. How to create a DxDiag? 1. Click on Start, then Run. 2. In the textbox, type the command "DXDIAG" then click OK. 3. Wait for the program to collect all the data. 4. In the DxDiag window, click the "Save All Information" button. 5. Choose the location and click on "Save." 6. Once you have saved, click "Exit" in the DxDiag window and open the saved DxDiag.txt file.

This file will be useful in order to solve your problem: attach the DxDiag.txt file to the email for our technical support team, who will then have all elements to do a diagnostics testing and help you.

Keep in mind that if the display is slow while playing, you can change the settings in the game menu in order to lower the graphic quality or the screen resolution in the game.