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SUPPORT: This is where you'll find answers to your questions, whether they are about the game itself or a technical problem. TIPS
If you're stuck, here are a couple of options. Hints
This link will guide you towards different approaches without giving the solution away: http://www.uhs-hints.com/uhsweb/hints/earring/1.php Solutions
Here's a link to the complete solution if you're really stuck: http://www.gameboomers.com/wtcheats/pcSs/SilverEarring.htm |
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 Technical support
Your game is not working for technical reasons. We're here to help you. If you have a "disk not recognized" error, please check first that the disk is in the drive, reboot your computer, and restart the game. If the problem continues, insert the game CD or DVD-Rom into another available drive of your computer and restart the game. In general, if the game won't launch without further explanation or if you encounter graphic or sound problems while playing: 1. Check that your computer requirements are compatible with those recommended by the game. 2. Check the DirectX version. If it isn't version 9 or higher, you can install a newer one from the game CD or from the Microsoft© website. 3. Ensure that the graphic and sounds drivers are up to date. Generally, an update older than 6 months is no longer current. To verify your system information, you can create a DxDiag.
This file will be useful in order to solve your problem: attach the DxDiag.txt file to the email for our technical support team, who will then have all elements to do a diagnostics testing and help you. Keep in mind that if the display is slow while playing, you can change the settings in the game menu in order to lower the graphic quality or the screen resolution in the game.  Update graphics driver For information on the graphics card/chip of your computer:
1. Click Start, then Run. 2. In the textbox, type the command "DXDIAG" then click OK. 3. Click the Display tab. 4. Read the Date of the Driver in the upper right section of the screen. If your driver is more than six months old, it is probably out of date. 5. In the Device section, read the Name and Manufacturer. 6. To download an up-to-date driver, go the the manufacturer's website (www.nvidia.com, www.ati.com,www.intel.com) and search for a new driver that corresponds to the name of your graphics card. If you find a more recent version of your driver, download it and install it following the instructions on your screen. 7. If necessary, restart your computer and restart the game. An "Out of Range" or "Out of Synch" dialog box displays when launching the game
If you have a black screen with one of the above messages when you launch the game, you must lower the screen refresh rate before starting the game. 1. Right-click the desktop 2. From the pop-up menu, choose Properties. 3. In the Display Properties window, choose the Settings tab. 4. Click the Advanced button to get more options. 5. For Windows XP: In the new window, click the Screen tab and change the Screen Refresh Rate in the drop-down box of the Monitor Settings section. For Windows 98: Click on the Adapter tab and then select a refresh rate from the list. Choose a rate that your monitor supports; a setting of 85 Hz is fine, but we recommend choosing 60 Hz if you have a flat-screen. 6. Click Ok and Exit. 7. Start the game. You have Win 98/Me and mouse right click makes your game crash.
Please update your drivers, and lower the colour quality and the screen resolution of your monitor. 1. Right-click the desktop 2. From the pop-up menu, choose Properties. 3. In the new window, click Settings. 4. Lower the Screen Resolution to 800 by 600 pixels. Lower the Colour Quality to 16 bit. Click OK. 5. Start the game. If the problem continues write Texts are illegible or the game is freezing Ensure that your system is compatible with "The Silver Earring" game minimum system requirements. Update your graphics driver if necessary.
If the problem continues write Black screen while launching the game with a TFT screen If you have a black screen with a "video mode not supported" message when you start the game, your screen resolution isn't supported by the game. Change your screen resolution to 800 by 600 pixels (default value) or 1024 by 768. If the problem continues write us with a description of your problem and a DxDiag. Savegames
Need help getting through a challenging section? These savegames can help you. Bromsby Cement Works - first time Bromsby Cement Works - second time The fire in the forest The photo at the first level Doris in Aston Theatre Download the .jpeg file and place it in your "Save" folder in the game directory. The savegame must have a different name than a savegame already in existence; if necessary, change the name. More savegames on this French link: http://www.nicouzouf.com/?id=theadventuresofsherlockholmesthecaseofthesilverearring Our contacts
Didn't solve your problem? Send us an email at techsupport@frogwares.com and tell us what game you are playing, the description of your problem, and attach the DxDiag of your computer. We will get back to you as soon as possible. Got feedback? Let us know: game@frogwares.com! |
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