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Technical support |
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Your game is not working for technical reasons. We are listening to you to help you.
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General recommendations |
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If you have a "disk not recognized" error, please check first that the disk is in the drive, reboot your computer and restart the game. If the problem is still present, insert the CD or DVD-Rom of the game in an other available drive of your computer and restart the game.
In general, if the game can't launch without further explanation or if you meet graphic or sound problems while playing:
1. Check your computer requirements are compatible with those recommended by the game
2. Check DirectX version as well as your graphic and sounds drivers: your computer has to be update regularly. Generally an update older than 6 months is too old.
To check all those info, you can create a DxDiag.
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What is a Dxdiag ?
DxDiag is a diagnostic tool that provides all technical info of your computer (as the name of your graphic card, space available on your hard drive or the version of the OS)
No confidential info is given.
How to create a DxDiag ?
1. Click on Start then Run.
2. In the field Open, type the command DXDIAG then click OK.
3. Wait till the program has finished to collect all data
4. in the DxDiag window, click on the button Save All Information
5. Choose the place where you wish to save it and click on Save
6. Once the save done, you can close the DxDiag window and open the file DxDiag.txt
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This file will be useful in case if you don't succeed in solving your problem: you can attach it to the mail for our technical service, which will have all elements to do diagnostic and help you.
And please don't forget: if display is slow while playing, don't hesitate to change settings in the game menu in order to lower the graphic quality or the screen resolution in game.
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If your problem was not solved |
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Please visit the support page of the game you are playing to have more precise answers.
Sherlock Holmes
The Awakened support page
The Secret/Case of the Silver Earring support page
The Mystery of the Mummy support page
Jules Verne Cycle
80 Days support page
Journey to the Center of the Earth support page
You will find there info about
 The adventure itself (hints for enigmas, link to forums, walkthroughs)
The classical technical problems (FAQ - Frequently Asked Questions - link to useful saves, technical patches)
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Our contacts |
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You couldn't solve your problem?
Please send us an email at
techsupport@frogwares.com
and tell us what game you are playing, the description of your problem and attach the DxDiag of your computer.
We will answer as shortly as possible.
You wish to tell us your feedback?
We welcome you at game@frogwares.com!
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Secret Mission - The Forgotten Island
The Military has hired world-renowned scientist Chanel Flores to explore a mysterious island that has suddenly appeared in the Bermuda Triangle! During her flight to the island, a mysterious electrical fog engulfed her plane, and forced her to parachute to safety. Help Chanel explore the island, and make her way back to her ship in Secret Mission - The Forgotten Island, a fun and exciting Adventure Hidden Object game.
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Department 42: The Mystery of the Nine
Join Department 42, a secret organization devoted to the paranormal, and protect the world! Help Agent Alice Wright track down nine mysterious and evil artifacts that have gone missing. Travel across the country and piece together the enigma that is Department 42: The Mystery of the Nine!
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Sherlock Holmes versus Jack the ripper
It’s 1888, London, in the Whitechapel area, and a series of grisly crimes in the heart of the East End leave a gory trail of mutilated female bodies. The police struggle to pick up the scent as the bodies pile up and paranoia sweeps the city. Sherlock Holmes immerses himself in the dark, sordid alleyways of Whitechapel in order to follow the trail of the one that the press calls Jack the Ripper.
web site
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The Awakened Remastered
Since its release in 2007, Sherlock Holmes: The Awakened has attracted a huge worldwide audience, earning high marks from reviewers and consumers alike. Regarded by many as one of the best uses of a license (earning GameSpot's "Best Use of a License" award in 2007) – The Awakened is one of the key titles in the adventure genre is the past several years.
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Mata Hari and the Kaiser's SubmarinesJoin the legendary spy of the World War I Mata Hari in her quest to uncover the secret German submarine base. Dancing on the edge of life and death, she will search for clues, solve enigmatic puzzles, seduce men, and even infiltrate a military base in disguise. The whole Allied war effort depends on this exotic dancer. Will she succeed in her mission? What will she find in the end – a secret map or, perhaps, love?
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The Mystery of the Persian CarpetIn the old cement works of a once rich and famous Bromsby&Grimble cartel a body of a humble painter is found enrolled into the magnificent Persian carpet. Who is this poor painter to deserve such a death? And what is the price of lies that money cannot redeem? Sherlock Holmes will know.
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Dracula: OriginDracula: Origin reveals the origins of the Dracula curse. Once the ardent defender of Christendom, Dracula loses his faith in God when he is abandoned by his one true love after she marries. Dracula then makes a pact with the Prince of Darkness, and becomes a vampire.
web site
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Sherlock Holmes vs Arsene LupinThis new episode in the Sherlock Holmes adventures showcases two of the greatest figures in detective literature who will square off in a 3D adventure unlike any other. Amazing battle of wits and wills is going to take place between two great figures: Sherlock Holmes, armed with his vast crime-fighting experience, and Arsène Lupin, the ultimate criminal mind and gentleman thief.
web site
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The Awakened
The new interactive game on PC with impressive 3D world,
inspired by the Adventures of Sherlock Holmes written by Sir Arthur Conan Doyle.
web site
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The Silver Earring
A new inquiry on PC inspired by the Adventures of Sherlock Holmes written by Sir Arthur Conan Doyle.
web site
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The mystery of the Mummy
Explore a mansion full of Egyptian magical; PC game inspired by the Adventures of Sherlock Holmes written by Sir Arthur Conan Doyle.
web site
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Journey to the center of the Earth
GPC adventure game on the discover of the extraordinary lost underground world of Jules Verne - world where time stopped, a long time ago...
web site
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80 Days
Absolutely interactive, real time 3D adventure PC game, inspired by Jules Verne's most read book!
web site
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